Terms & Conditions

“Keryana Store” is registered under legal entity Keryana Store (Private) Limited, company incorporated under The Companies Act 2017 (XIX of 2017) having NTN # 8353272-3 and Incorporation # 0157076, with its head office located at Office # 17, 8th Floor, Arkay Square, Shahrah-e-Liaquat, Karachi, Pakistan.

The following domain names are all owned by the company Keryana Store (Private) Limited:

  • 1) Keryanastore.com
  • 2) Keryana.store
  • 3) Keryanastore.pk

It is highly recommended that before you may start shopping, kindly read and understand all the Terms and Conditions, and linked to, these Terms and Conditions (T&C), the Privacy Policy and the User agreement. You must make sure and acknowledge that it constitutes and agreement between you and the Company, referred as the (User Agreement). If you do not agree to these Terms & Conditions, the Privacy Policy and the User Agreement, you should not use or access the store for any purpose and in any way.
It is strongly recommended that customers review these Terms and Conditions, the Privacy Policy and the User Agreement from time to time.
If you need any clarification regarding these, contact us at [email protected]

Services Summary

We are an Online Grocery Store catering to all types of customers as we care for all your needs. Majority of the products being offered and sold at Keryana Store are offered by Keryana Store, however some products such as Fresh Foods and Bakery are through third party vendors, where Keryana Store takes full responsibility of the products being offered are in their best condition.
Purchases made on the store may be subject to delivery charges where the minimum order size is not met or if the delivery area does not come under “Free Delivery” zone. You will be informed of any delivery charges incurred at the check-out.
All deliveries made on Purchase through the store are solely by Keryana Store riders and drivers.
Consumers themselves are responsible for gaining access to the store/website/application. This involves third-party charges (such as ISP, mobile data charges or similar). In addition, customers are also responsible for all hardware and equipments necessary to access the online store.
Keryana Store website and mobile applications are developed and powered solely by AVENTLE (Private) Limited under perpetual license.

Permitted Customers & Authorized Access

Keryana Store allows customers a limited license to access and make personal use of the store and Services. The user license agreement does not allow any sort of downloading from the store or copying account information for the benefit of any vendor or any other third party. Keryana Store reserves the rights in its sole discretion to refuse your registration or refuse your access to store, if:

  • (i) You are a minor under the age of 18 years, unless being supervised by an adult.
  • (ii) Already removed from the store previously and tried to access through different ID’s.
  • (iii) Found practicing unethical methods or forcing unauthorized access to files.
  • (iv) Use, host or display any information that is harmful to minors, blasphemous, obscene, defamatory, gambling, pornographic, pedophilic, religious, political, unlawful or unethical in any manner.
  • (v) Using other persons account or information of which you do not have the rights.
  • (vi) Infringing trademark, copyright, patent or intellectual property rights.
  • (vii) It contains software viruses or any type of code or programs.
  • (viii) Caching unauthorized hypertext links to the Site.
  • (ix) An unreasonable large load on Keryana Store infrastructure is placed; or any use of data mining, robots or similar data gathering and extraction tools.
  • (x) You do not meet the mentioned Terms & Conditions.

Customer Accounts & Registration Commitment

It is highly recommended that customers shall register and login when placing orders at Keryana Store. All information being submitted at the time of registration must be correct and upto date to avoid miscommunications with the store. At the time of registration, you must be sure that you are of a legal age to make the purchases and are not barred from receiving service under the LAWS OF ISLAMIC REPUBLIC OF PAKISTAN.
It is your sole responsibility to protect and maintain confidentiality of your account, username, email, phone number and password. You also agree that you will only be responsible for all activities being performed from your account. In case of the information being incomplete or inaccurate or a suspicious activity is noticed from your account, Keryana Store has the rights to suspend your account and restrict you from future purchases.
While registering on Keryana Store you also agree to receive promotional and transactional communication and newsletters from Keryana Store and its partners. Users also have the option to opt out from such communication and newsletter by contacting the customer service team or by placing a request for the same.

Submitted Content

Keryana Store does not claim ownership of the material you make available online through the Keryana Store website/store. Such material might be included in the service in whole or in part or in modified format.
With the content submitted on Keryana Store, the user/consumer grants a non-terminable, royalty-free non-exclusive, perpetual license to use, copy, publically display, modify, create derivative work and sublicense such material or any part of such material.
You hereby represent and covenant that any material you provide do not include anything other than text and images to which you do not have complete rights to grant the license specified here.

Limitation of Liability

You explicitly understand and agree that Keryana Store and its Parent Companies, subsidiaries, affiliates, vendors, officers, owners, partners, employees, agents and licensors shall not be liable to you for any direct or indirect, incidental or special, consequential or exemplary damages, including, not not limited to, damages for loss in profits, goodwill, data or other intangible losses. Even if Keryana Store has advised of the possibility of such damages, resulting from use of the Keryana Store website/store, content or any such services.


You agree and indemnify and hold Keryana Store and its Parent Companies, subsidiaries, affiliates, vendors, officers, owners, partners, employees, agents and licensors inoffensive from any claims and demands, including attorney fees or arising out of or related to your breach of these Terms & Conditions or your violation of any law of the Islamic Republic of Pakistan or the rights of a third party vendor or service provider.

Electronic Communication

While using Keryana Store or sending emails to Keryana Store, you are communicating with Keryana Store through electronic medium. You consent to receive communications from Keryana Store through electronic medium. Keryana Store will communicate with you by email or by posting notices on the website/store. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically gratify any legal requirement that such communications be in writing.

Trademarks & Logos

Logos, Trademarks and Service Marks displayed on Keryana Store are the property of Keryana Store (Private) Limited or its vendors or partners working with Keryana Store (Private) Limited. Users and consumers are forbidden from using or copying any logos, trademarks for any purpose including, but not limited to use a meta-tag on other pages or sites of the World Wide Web with the written consent of Keryana Store, its partner or vendor whoever owns the marks.
All the information available on the applications (Web & Mobile) including the text, images, software programs, applications is protected by copyrights. Users are forbidden to copy, modify, distribute, display, publish, transmit, sell, license, create plagiarized works or use any content available on the applications for commercial, public or personal use.

Orders, Offers, Promotions & Deals

The following conditions imply to all users, shopping at Keryana Store:

  • Customers are preferred to have 1 active account for orders.
  • Customers can place maximum of 5 orders at a time.
  • Customers can purchase a maximum quantity of 5 of any item.

Product Pricing

Keryana Store always tries its best to offer true and accurate prices for the items being sold. However, prices may sometimes vary from time to time or there can also be a Humanr / Technical error from our end, In such conditions, not withstanding anything to the contrary, Keryana Store reserves the right to cancel or modify your order without any liability.

Claims of Intellectual Property Infringement

If you believe that your work has been copied in a way that it constitutes copyright infringement, or your intellectual property rights have been otherwise violated, kindly provide Keryana Store service agent the following information:

  • • An electronic or physical signature of an authorized person to act on behalf of the owner of the copyright or other intellectual property interest;
  • • A description of the copyright work or other intellectual property that you claim has been infringed;
  • • A description of where the material that you claim is infringing is located on the application;
  • • Your Physical Address, Official Email Address, Contact Number;
  • • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or by the governed law;
  • • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright intellectual property owner or authorized to act on the copyright or intellectual property owners behalf;

To contact Keryana Store agent for notice of claims of copyright or other intellectual property infringement via email at [email protected] or call +92-213-7292926 with the subject line [Intellectual Property].

Third Party Links, Ads and Google Ads

You must accept and agree that Keryana Store is not liable (directly or indirectly) for any damage caused through any content, link, advertising or other material being displayed by a third party link available on Keryana Store applications due to the fact that Keryana Store does not have any control over other third party sites and resource.

Unauthorized Access to Password Protected & Secure Areas

Unauthorized Access to password protected and secure areas of the application is restricted only to Keryana Store authorized personals. Unauthorized attempts to access restricted and secured areas of the website/store may be subject to persecution.

Modifications in Policies, Terms & Conditions, User Agreement, Privacy Policy

Keryana Store reserves the rights to modify the structure and design of the applications, policies, user agreements, privacy policy and these terms and conditions at any time.
Whenever there will be any changes in any of the mentioned material, Keryana Store users/consumers will be notified through an email associated with your account.
Keryana Store will not be responsible if the users/consumers fail to receive the notification email due to their ISP or any email filtering service; therefore, you are requested to add Keryana Store (keryanastore.com, keryanastore.pk, keryana.store) to the list of approved domains to receive emails (whitelist).
Keryana Store will also display a prominent text regarding the modification to the particular material at the top section of the page for five (5) days, after which the notice will be removed. In case you have not accessed the application for more than finve (5) days, it is recommended that you must go through the policies, agreements, privacy policy and these terms and conditions again.
If you find any change in the material that you are not comfortable with, Should you wish to remove your account from Keryana Store, you may do so by sending an email with subject Termination to [email protected]
If you choose to continue using the website/store/application, you will be deemed to accept the new terms and conditions or privacy policy or policies and user agreement as relevant.

For Enquiries, Get in Touch

You can get in contact with Keryana Store:

  • Address: Plot # T/113/2, Block 2, P.E.C.H.S, Karachi, Pakistan.
  • Phone: +92-213-7292926
  • Whatsapp: +92-337-7292926
  • Email: [email protected]

This Page was last modified on: 12th December 2020